Privacy and Data Policy
This page explains how we collect, use and protect the information you provide when you create an account, play, deposit or otherwise use our services. We take your privacy seriously and aim to be clear about the personal data we hold, the reasons we use it and the choices available to you.
Types of data we collect
We collect a range of information to provide and secure your account, process payments and improve our service. That includes personal data, technical data and transactional records. We limit collection to what is necessary for these purposes.
Personal data
Personal data covers details you give us directly or via verification checks. Typical items include your name, date of birth, email address, telephone number, postal address and identity documents where verification is required. We also record account credentials and communication preferences.
Technical data
Technical data is information created automatically when you use our site or app. This includes IP address, device type, operating system, browser, session identifiers and basic usage logs. We use this data to operate the service, detect abuse and improve performance.
Transactional data
Transactional data relates to your activity and payments on the site. Examples include deposits, withdrawals, payment method details, bet or play history, wins and losses, timestamps and currency used. Where required, we may also record source-of-funds information to meet our compliance checks.
How we use information
We use your data to create and manage your account, process payments, carry out identity and fraud checks, provide customer support and communicate about your activity. We also use aggregated or anonymised data for analytics, service improvement and security monitoring.
Data protection practices
We protect personal data through access controls, secure servers and industry-standard technical measures. Staff access to personal data is limited to those who need it to perform their role. Where third parties process data on our behalf, we require contractual safeguards to protect your information.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site use and support essential functions. Some cookies are necessary for the service to work, while others are used for analytics and performance. You can manage cookie settings in your browser or via the controls shown on the site.
User rights
You have the right to request access to personal data we hold about you, ask for corrections, object to certain processing or request deletion where permitted. You may also request a copy of your account or transactional data in a portable format. We will respond to legitimate requests in line with applicable requirements.
Access, correction and deletion of data
To review or update your information, sign in to your account and use the profile or settings pages where available. If you need assistance, contact [email protected] for help with access, correction or deletion requests. We may ask for proof of identity before processing certain requests.
Information sharing and third parties
We share personal data with service providers who support payments, identity verification, fraud prevention, hosting and analytics. We may disclose information where required by law or to protect against fraud, abuse or other unlawful activity. Third parties act under contract and are permitted to process data only on our instructions.
Privacy policy updates
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Material changes will be published on this page with an updated effective date. Continued use of the service after changes indicates acceptance of the revised policy.