Need help? Our support team can assist with account questions, deposits and withdrawals, payment methods, verification or technical issues across slots, online casino and live casino services. We also handle active promotions, bonus balance and free spins queries, featured games and recent wins, plus live betting enquiries. Contact us for fast, practical help and clear next steps. Our team replies promptly and can guide you through withdrawals or account verification steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0821 |
| Working hours | Mon-Fri, 09:00-18:00 |
If you prefer direct contact, use the email or phone above. For affiliates and commercial enquiries, contact our dedicated team. We aim to resolve account-related issues, payout questions and technical faults quickly, and can advise on safer-gambling tools when needed.
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please contact [email protected] and include a clear subject line, your account ID, and up-to-date contact details to avoid delays. Allow time for verification of attachments and remember to check your spam folder for our reply.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests are usually resolved on first reply, while complex issues such as account verification or payment investigations may take longer depending on their nature and required checks. We’ll keep you updated on progress and estimated timelines throughout the process.
Feedback
We want your feedback. Share any suggestions, ideas, or issues to help us improve the site and your experience. We read every message and use player input to refine promotions, payments, games, and support. Quick tips, screenshots, or feature requests are all welcome, and they're reviewed carefully and used to make the service smoother and more enjoyable.